29 March 2019

Herding Societal Distrust



The Age of Surveillance Capitalism by Shoshana Zuboff, 2019, Excerpts

Societies that display low levels of interpersonal trust also tend to display low levels of trust toward legitimate authority; indeed, levels of trust toward the government have declined substantially in the US. The declaration of a “war on terror” legitimated every inclination to enshrine machine-produced certainty as the ultimate solution to societal uncertainty.

The state’s continuous demands for the intensification of surveillance capitalism’s production of instrumentarian power—expressed in the growth and elaboration of Big Other—is the preferred solution to social breakdown, mistrust, and uncertainty. The aim is the automation of society through tuning, herding, and conditioning people to produce preselected behaviors judged as desirable by the state and thus able to “preempt instability.”

Chinese users are rendered, classified, and queued up for prediction with every digital touch, and so are we. We are ranked on Uber, on eBay, on Facebook, and on many other web businesses, and those are only the rankings that we see. Chinese users are assigned a “character” score, whereas the US government urges the tech companies to train their algorithms for a “radicalism” score.

Totalistic rendering and control of all human behavior will serve civilization in a hyperconnected future, and there is no sign of hesitation to assert computational governance over the whole domain of human endeavor for the sake of a collective destiny.







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